Knowledge Base

Use Knowledge Base collections for neutral, factual information about the education sector and routes into it. Unlike Media, they prioritise structured explanations and guidance over personal experience.

These collections power content formats such as:

• Informational articles
• Frequently asked questions

Knowledge base content often combines structured text with taxonomy relations (filters) such as roles, sectors, audiences, and topics. This allows the information to be surfaced throughout the platform in contextually relevant places.

The following collections make up the Knowledge Base family.

Retrieve articles

GET /items/articles

The articles collection contains long-form informational content about working in education.

Articles are used to explain topics such as qualifications, career paths, legislation, and practical considerations for entering the education sector.

Articles are structured using the content editor. The main content is stored in the editor_nodes relation, which contains the modular blocks that together form the article page.

Articles may also reference supporting materials such as documents and sources used during research.

Retrieve FAQs

GET /items/faqs

The faqs collection contains short-form informational entries that answer common questions about working in education.

Each FAQ consists of a question and an answer, allowing the platform to surface concise explanations in search results, topic pages, and other contextual interfaces.

FAQs are often linked to one or more articles, allowing users to navigate from a short answer to more detailed information.

Retrieve sources

GET /items/sources

The sources collection stores references used in knowledge base articles.

A source typically represents a document, publication, or external website used to support the factual information presented in an article.

Sources may include a title, optional description, and a URL pointing to the original publication.

Sources can be connected to multiple articles, allowing the same reference to be reused across the knowledge base.

Retrieve documents

GET /items/documents

The documents collection contains downloadable files referenced by articles.

These may include official documents, reports, or supporting materials that provide additional context for the information presented in the knowledge base.

Documents are linked to one or more articles and reference a stored file asset, hosted and distributed through Cloudinary.

Retrieve authors

GET /items/authors

The authors collection contains information about the people responsible for writing or contributing to knowledge base articles.

Authors can be linked to multiple articles and may also be associated with testimonials in the Media family.

This allows the platform to display consistent author attribution across different types of content.